Retailers have decided the cost of sending an item back may be more expensive than letting an unsatisfied customer keep some low-priced merchandise, but don’t advertise the practice.

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Stay safe with updates on recalls, or tackle issues yourself with how-tos from our experts. Search for recalls by car Find out if there are recalls on a car you own or are interested in. Learn ...

Here are some insights I've gained over the years on how we as B2B marketers can get further faster when we deliver strategic ...

ServicePlus Home Warranty offers more ways to customize your protection. While its plans cost more per month, ServicePlus provides more add-on options than The Home Service Club, letting you tailor ...

Niccol wants Starbucks to go back to an old-school Starbucks service, which many millennials will remember, in order to boost ...

First Premier Home Warranty and The Home Service Club are two major home warranty companies. Both offer comprehensive coverage plans designed to safeguard your home's essential systems and appliances.

Brian Niccol wants customers to get their orders in four minutes or less as he tries to reinvigorate the company's sagging sales.

Emma lives in Bogota, Colombia, where she owns the English-language newspaper The Bogota Post. She began her editorial career at a financial website in the U.K. over 20 years ago and has been ...

Salon helps you make sense of a contradictory world, leading the evolving, challenging dialogue on building a more democratic, innovative and humane future. Salon has been a trusted destination ...

Her stories on subjects ranging from breast implants to health insurance to reproductive rights won two National Magazine Awards for Personal Service and a National Press Club Consumer Journalism ...

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