Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it ...

When the best-suited agent answers, the chance of resolving issues on first contact goes up. From a technical standpoint, skills-based routing relies on data from your CRM software and ...

Learn more The best cell phone plans offer enough data for your needs. Beyond that, a plan can also include perks and features that are relevant to you, whether it's a discount for a streaming ...

The latest Market Talks covering Technology, Media and Telecom. Published exclusively on Dow Jones Newswires at 4:20 ET, 12:20 ET and 16:50 ET. 0921 ET – Raspberry Pi’s investor sentiment ...

Learn more The best Samsung phone has the performance, camera quality, and features you want at a price within your budget. It would be too easy to say the top overall Samsung phone is the Galaxy ...

With a spy app, you’ll be equipped with all the tools necessary to track a phone’s geo-location, social media messages, and much more. The Tech Report editorial policy is centered on providing ...

They’re the most important attraction in tech every year in September ... Tecno unveiled the Phantom Ultimate 2 tri-fold phone last week. The handset features two hinges and three display ...

Want a big-screen phone that folds in half and slides right ... Technology has been my passion and hobby since I was a child. I’ve covered tech professionally for over 15 years at outlets ...

As I am searching, looking for useful links which I can click on for various accessibility and route options, my phone tells me it ... and ethical leaders in the tech world. Thank goodness the ...

Barbie has had a phone for years, but until now it’s only ... Barbie phones have gone much more high tech than this now It is made by HMD Global, which also makes Nokia phones, in connection ...

Whether $5 or $50, every contribution counts. A new mobile phone takes inspiration from Barbie as well as people’s concern about the damage their devices might be doing to their wellbeing.

The Phantom Ultimate 2 is Tecno’s first triple foldable concept phone. The Chinese company says the concept device should be ready for people to experience next year. Sareena Dayaram Senior ...