During initial testing of Front Desk, local service professionals saw, on average, 20 percent higher job conversion, and 28 percent higher customer satisfaction ratings.

Also, front desk office help assists the patients when they need appointments for referred specialists, surgery or hospital procedures. These tasks require proactive efforts and a helpful attitude.

One way you can ensure that your front desk employees provide the best service possible is to provide them with the training that reflects the image your company wishes to convey.

Got a problem with your hotel room that needs to be resolved? Follow this advice from a former hotel front-desk manager and you’ll have the issue straightened out in no time.